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Patient Experience

Every aspect of our service is focused on providing you with a consistent, high quality and personalised experience that is both convenient and discreet.

Most fertility clinics in the UK have chosen Stork as their specialist pharmacy provider. This means that the clinical team responsible for your care will send us your fertility medication prescription for us to screen, dispense and deliver to your door or other designated place. If you are funding the cost of your medication yourself the prices for the medication we charge you are governed and set by the clinic you receive your treatment from and not by Stork. Stork only charges you a service fee for the specialist dispensing and home delivery of your medication. Every person who uses the Stork service is regarded by the Stork Team as an individual with individual needs, this is our philosophy of care and it underpins the service that we provide to you.

We have a dedicated pharmacy Customer Care Team who will contact you once we have received your prescription to arrange your delivery and to take payment if you are funding the medication yourself.

Customer Care


If you have any queries about how to administer your medication, please contact the nurses at your fertility centre.