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The Stork Service

We’re an opportunity to bring your clinic’s high standards to your patient’s front door.

We provide a seamless service that complements and enhances your own service. When you send a prescription to us you can be assured we will contact your patient promptly, prepare their medicines and consumables accurately, and deliver them as agreed with your patient.

More than a fertility service

Helping clients and patients reach their goals

The Stork

Service

Customer Care

Our customer care team are based within our Pharmacy to ensure your patients have access to trained specialists who can expertly answer any queries and alleviate your patients’ concerns in a discreet and sympathetic manner. We believe it’s important that our customer care team understand the medication that they deal with so we provide each employee with individual training.

Deliveries

We can deliver to any mainland UK location, to a home or work address; we can also deliver to the clinic. Deliveries are made in dedicated temperature controlled vehicles which keep medicines at the required temperature right up to the point of delivery.

All deliveries arrive in discreet, plain packaging and labelled to show which items need to be transferred to a fridge and which should be kept at room temperature. Patients can choose their delivery day, including Saturdays, and we will fully inform them of what to expect and what to do with refrigerated items. Reliable next-day delivery for urgent prescriptions is a standard part of the Stork service.

Any questions?

Confidentiality

We understand Fertility treatment is a highly personal matter, which is why your patients will never receive anything from Stork that outwardly shows they are undertaking Fertility treatment. Every Stork product is delivered in plain packaging. We will always call your patient before delivery and agree a mutually convenient date and time to deliver to their home or workplace. All Stork team members are trained in professional confidentiality as a matter of course.
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Tailored to Clinics

Stork has been designed to work in partnership with your clinic. Whilst our primary focus is on delivering an exceptional service to your patients, Stork also offers additional complimentary services such as co-branded prescription/registration forms and patient documentation tailored to your clinic’s specifications. We offer flexible delivery options, administration kits and consumables that can be tailored to your needs.

Reporting

We understand the commercial, legal and ethical importance of accurate reporting. All the products we supply are fully batch trace to patient level for recall or audit purposes.

Clinic patient numbers and purchase order numbers can be quoted on invoice reports and the reports can also be split by funder.

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